Refund and Returns Policy
Effective Date: October 12, 2024
We want you to love your purchase! If you’re not fully satisfied, you can return or exchange the item under the following conditions:
Returns:
- You have 14 days from the date of delivery to request a return or exchange.
- Items must be in their original condition and packaging, unused, with tags attached.
- To initiate a return, contact us at support@onlite.xyz with your order number.
Refunds:
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 5-7 business days and credited to your original method of payment.
- Shipping costs are non-refundable.
Non-Returnable Items:
- Gift cards and sale items are non-returnable.
- Custom or personalized items cannot be returned unless they arrive damaged or defective.